b'Project ManagementLeadership in Project Management NEW Service Contractor TrainingThis course focuses on the qualities and interpersonal skills needed for anyIn the mechanical service field, contractors need tailored business, successful project. It all starts with the people and, more specifically, the Projectmanagement, and skills training that is directly relevant to their business. The Manager, since the successful completion of projects is their primary responsibility.Mechanical Service Contractors of Canada (MSCC) is very proud to partner The consensus is that they feel they have a lot of weight on their shoulders when itwith the CEC for the delivery of its service-specific training programs. Using comes to making the right decisions. While some people possess natural leadershipreal-world experience combined with the very latest in-class delivery techniques qualities, other leadership skills must be learned and adapted to ensure thatensures you achieve an understanding that goes beyond the classroom. Our each individuals approach to leadership is tailored to suit their own individualCareer Path model provides owners, managers and technicians with an style and personality. The course will cover (but is not limited to) the following:easy to follow system tailored to the specific requirements of careers in todays Communication and interpersonal skills; the ability to share a clear vision andmechanical service environment. Take your company to the next level.inspire others; positive attitude and enthusiasm; integrity; competence; cool,calm disposition; problem solver; team builder; excellent delegator; excellent decision maker. (Two Days)ONE DAY SEMINARSInstructor: Mario Piccone Attendees: Supervisors, Foremen, Project Managers Proactive Service Workshop for Field Service Technicians The Proactive Service Workshop for Field Service Technicians has been specifically Project Management NEW created for field service technicians to proactively engage them in identifying and Participants will develop skills and knowledge of how to manage a constructionpromoting your firms services as part of the overall service that they provide to project. Participants will gain an understanding of the project processes andyour customers. The workshop is based on the approaches described in the book constraints encountered by project managers (using PMBoK 5th Edition approach)Beyond GREAT SERVICEThe Technicians Role in Proactive Business Growth and how to successfully manage a complex project. At the end of the courseby Jim Baston. The Proactive Service Workshop for Field Service Technicians is participants will be able to: Understand the importance of project planning;designed to make an immediate impact on your operations. The training will help understand the Project Management Body of Knowledge (PMBoK 5th Ed); useyour technicians to:the appropriate CCDC/CCA contract and/or Purchase Orders for the project; use Develop personal customer interaction strategies to build their personal andrisk management tools and mitigate for risk; understand the estimating process;professional credibilityunderstand the importance of scheduling and use appropriate scheduling tools; Enthusiastically promote your firms capabilities as a critical part of the service understand expectations management and adapt communication accordingly; understand the components of projectslabour, materials and overheadsandthat they provide Help customers recognize the value of taking actionuse of techniques to maximize job profitability and minimize costs; do post-mortem analysis after project completion; understand the impact and methodologyThis workshop is for field service technicians but would also be of valueof construction cost control; use site and office project cost control methods; useto dispatchers, salespeople who work with the field service team, andConstruction Industry Codes to analyze costs vs. budget; adapt the project estimateservice managers. (One Day) to a project budget; understand how job costing fits within the overall accountingInstructor: Jim Baston systems; understand Return on Investment (ROI) and how this impacts requiredAttendees: Service Technicians, Sales, Service Managers, project profit margins; understand the contract process from bidding to projectSupervisorscloseout; use job profit forecasting methods to integrate into companyforecasting systems; and understand the importance of cash flow projections forDispatcher Training Program construction companies.This two-day program will provide dispatchers with all the skills they need to Instructor: Tim Williamsdramatically improve job performance. This program goes beyond traditional Attendees: Principals, Senior Management, Middle Management,technical training to cover such critical dispatcher skills as leading technicians Project Managers, Supervisors, Foremen, Accounting, Estimators,rather than letting technicians lead them, becoming the service managers partner, Sales, Marketing prioritizing customer emergencies, evaluating technician abilities, and managing their own careers in dispatching. After attending this program, dispatchers willNATIONAL SEMINAR PROGRAM CATALOGUEeLEARNING be able to improve their job performance by learning how to: identify the service life cycle and the critical contact points that impact service success; recognize the BuildForce Canada (formerly the Construction Sector Council) developed aimportance of the dispatchers job and its impact on the organizationsnumber of eLearning courses for Supervisory and Management personnel. Toprofitability; communicate effectively with technicians and customers; and use purchase please contact CEC who is a distributor of the eLearning courses. good decision-making approaches for optimum priority setting and effective First Level Supervisory Training Program (CNCR) resource allocation. (Two Days) Instructor: Richard Worr Introduction to Construction Estimating Attendees: Service DispatchersIntroduction to Building Information Modeling (BIM)Service Manager Training Academy Communication, Negotiation, Conflict Resolution This new three module training program will cover making the numbers work, Introduction to Project Management people, production and trends, and sales and sales management. More information to follow. (Three Days) Construction Law Instructor: Kevin Dougherty Attendees: Service EmployeesConfined Spaces Safety AwarenessNational Construction Safety Awareness Building Your Service Team from the Top Are you interested in building (and keeping) the perfect service team? This program Construction Ethics will address proven service sales recruiting methods, sales management skills, sales productivity enhancement, service sales benchmarks, sales training ideas, and motivational techniques. This program is designed for anyone who manages service sales people, including business owners, service managers, sales managers, and office managers. (One Day) Instructor: Kevin Dougherty Attendees: Service Managers, Sales, Service Supervisors, Managers2019 INFORMATION GUIDE 63'