b'Caring for Customers, Caring for Each Other NEW Change Order Management In service industries, the foundation is customer service and care. FrontlineChanges are an inevitable part of the construction process but if not managed well, service providers and customer service staff may lose sight of the idea that thechange orders can cause unnecessary project disruptions and lead to cost increases care they offer their customer needs to be extended to their colleagues as well. Inand schedule delays. This course will provide participants with best practices for this interactive session we will explore what staff already do well as it pertainssuccessfully navigating this complex project management challenge. At the end of to excellence in customer service. You will learn more about your personalthe course participants will be able to: Identify changes from the original contract; values and how you embody these throughout your work day with customers anddocument the changes; price changes fairly and realistically; present and negotiate colleagues. You will also learn how a positive culture can be influenced by: gossip,changes collaboratively; understand the importance of early detection of change commitment, leadership, trust and accountability. At the end of the session you willorders; negotiate delay claims caused by changes; understand the wording within be invited to create your personal action plan to move forward toward the goals setcommonly used contracts, eg. CCDC 2 and CCA 1; develop a change order process up at the beginning of the session.for a construction company; issue a notice of dispute; and proactively negotiate fair Instructor: Christine Paquettetime and material rates at the bidding stage of a project. (One Day) Attendees: Principals, Senior Management, Middle Management,Instructor: Tim Williams Project Managers, Supervisors/Foremen, Sales/Marketing Attendees: Construction Owners, Managers, Estimators, Supervisors, and StaffCHANGE ORDERSSAFETYONE DAY SEMINARS ONE DAY SEMINARSChange Notice ManagementSafetyThe Foremans Critical Role This course is designed specifically for the contracting industry professional withThe field foreman has perhaps the most influential role in creating and project responsibilities. The course deals with management of the change noticemaintaining a companys safety culture. This seminar will: introduce andprocess. Students are introduced to the concept of change notice and its effectexplain basic loss control concepts; explore how the foremans behaviour and on the Base Project. In class exercises are conducted and practical industryattitude affect safety; reinforce the foremans moral and personal obligationexamples of change notices are analyzed. A workshop environment is employed,towards safety; describe how safety planning can be easily integrated intocase studies are reviewed, and techniques for managing the change notice processproject planning. (Half Day) are taught and demonstrated. (One Day)Instructor: Kathryn Crosby Instructor: Richard WorrAttendees: Project Managers, Supervisors, ForemenAttendees: Principals, Senior Management, Middle Management, Project Managers, Supervisors, ForemenThe Profitability of Safety Cumulative Impact of Change OrdersEffective safety programs can significantly reduce costs. The hidden costs of This program will examine the cumulative effect that change orders have onaccidents, what your companys Experience Modification Rate (Emod) means, labour productivity for contractors. With three separate studies undertaken thisthe costs of a high Emod, the need for a relationship with medical care providers, review of the cumulative effect of change orders will look at types of change,the importance of a light-duty program, and how to start a safety program are all recoverable change order costs, methods of quantifying the impact of changeexplored. (One Day) orders on labour efficiency, the Cause and Effect Method, characteristics of projectsInstructor: Kathryn Crosby impacted by change orders, and much more. A must-see seminar. Bring yourAttendees: Principals, Senior Management, Middle Management, calculator, you will need it! (One Day)Project Managers, Supervisors, ForemenInstructor: Dr. Awad Hanna Attendees: Principals, Senior Management, Middle Management,Construction Safety for Supervisors NEWProject Managers, Supervisors, Foremen Participants will learn the fundamentals for building a safe workplace that is appropriate for their construction company. The course assists in familiarizingNATIONAL SEMINAR PROGRAM CATALOGUEManaging Change Orders and Documenting Construction Disputesparticipants with WorkSafe regulations and Certificate of Recognition audit Change orders disrupt jobsites and often lead to disputes. Proven methods andrequirements. The participants will also build practical skills for supervising strategies for managing change orders and minimizing conflict are presented. Caseconstruction worksites, conducting toolbox talks, providing health and safety histories of successful conflict resolution will be critiqued. (One Day)training, conducting regular safety inspections, doing safety investigations Instructor: Tom Williamswhere an accident occurs and designing a safety manual. The course is designed Attendees: Principals, Senior Management, Middle Management,for construction owners, managers, estimators, supervisors and new safety Project Managers, Supervisors, Foremen representatives. At the end of the course participants will be able to: Define safety and determine responsibilities, understand the legislative requirements for The Devil is in the Details: maintaining a safe workplace, define and develop elements to make up a good Scope Control & Change Order Managementhealth and safety program, understand the Certificate of Recognition (COR) These processes are vital to the profitable completion of any project. Scope control isprogram and its requirements, include safety into planning, conduct hazard a preventative process that starts with a detailed project scope and ensures disciplineassessmentsassess risk and hazard priorities, identify the components of a good in changing the scope during project execution. Change Order managementtraining program, make on-the-job health and safety training a natural part of involves processes for managing all of the changes and associated documentationyour jobsite activity, conduct successful toolbox talks, prepare for an inspection and that occur on the project. This course includes both insight and tools to improvedevelop an inspection checklist, understand which incidents require investigation, both scope control and change order management. (Four Hours)conduct timely incident or accident investigations, recommend and implement Instructor: Jim Baincorrective actions to prevent future reoccurrences, understand the safety systems Attendees: Principals, Senior Management, Middle Management,and document management required, understand the key elements of an OH&S Project Managers, Supervisors, Foremen, Accounting, Estimators,Committee, and understand how to build a safety culture within aSales, Marketing construction company. (Two Days) Instructor: Tim Williams Attendees: Owners, Managers, Estimators, Supervisors, and New Safety Reps2019 INFORMATION GUIDE 53'