b'MESSAGE FROM THE PRESIDENT / MESSAGE DU PRSIDENTHelping set thegovernment agendaAiderdfinir le programme du gouvernementBy/par Sandy MacLeodY our message has been clear over the past year.P endant toute lanne, votre message a t clair. Par le Through surveys, roundtable discussions and boardbiais denqutes, de tables rondes et de runions du meetings, the HRAI membership has indicated thatConseil dadministration, les membres ont indiqu que given the ever-evolving HVACR sector, the associa- lICCCR doit faire davantage pour traiter les problmes tion must do more to address the specific aches and painsdcoulant du travail dans un secteur fortementrglement.that come from working in a heavily regulated industry. Le Conseil dadministration a entendu ce message et a habilit The HRAI Board has heard this message and has empoweredle personnelporter son travail de relations gouvernementales the HRAI staff to make the necessary changes to take its govern-un niveau suprieur. Dans ce numro dInsight, nous rendons ment relations work to a higher level. In this issue of Insight, wecompte des progrs raliss: la constitution du bassin de talents report on our progress on some of these efforts: on building up thede lassociation dans les relations gouvernementales, la mise en associations talent pool in government relations, implementingplace de nouvelles structures de participation des membres et le new engagement structures to ensure members are involved, andmaintien des principaux rsultats pour lexercice en cours.maintaining key deliverables for the current fiscal year. Permettez-moi de commenter nos progrs vers certains des Let me comment on our progress towards some of theobjectifs stratgiques de haut niveau qui guident nos efforts en higher-level strategic objectives that are guiding our govern- matire de relations gouvernementales (RG).ment relations (GR) efforts.Constitution de notre quipe de RG:Nous ajoutons Building our GR team:We are adding resources to ensuredes ressources pour traiter la multiplicit des dossiers actifs we can handle the multiplicity of active files at all levels of tous les niveaux de gouvernement. Dans ce numro, nous government. In this issue, we have a feature on our GR teamvous proposons un reportage sur notre quipe de RG afin de to introduce you to some of the new faces. Our GR group isvous prsenter certains des nouveaux visages. Notre groupe much more substantial than it has been in the past, giving usde RG est beaucoup plus important que par le pass, ce qui the ability to be active with all levels of government. If younous donne la possibilit dtre actifstous les niveaux de have not met some of the new members of the team, Im suregouvernement. Si vous navez pas encore rencontr certains les you will in the coming months. They have been very visiblenouveaux membres, je suis sr que vous le ferez dans les mois and active in the market.venir. Ils ont t trs visibles et actifs.Satisfaction With Representation of Member InterestsSatisfaction With Representation of Member Interests / Satisfaction envers la reprsentation des intrts des membresSatisfaction With Representation of Member InterestsSatisfaction With Represenatation (last 2 quarters)Satisfaction With Represenatation (Overall) - TrackingSatisfaction With Representation (last 2 quarters) Satisfaction With Representation (Overall) -TrackingSatisfaction With Representation (last 2 quarters) Satisfaction envers la reprsentation (en gnral)Satisfaction envers la reprsentation (deux derniers trimestres) Satisfaction With Representation (Overall) -Tracking70%The Federal government 70%The Federal government72% 70%The Federal government 68.4%Le gouvernement fdral 72% 70%66% 68.4% 65.8%Your Provincial government 65.2% 65.6% 65.0%Benchmark Score / Score de rfrence Benchmark ScoreYour Provincial government66% 65.2% 65.0% 65.8% 66.1%Your Provincial government 65% 65% 65.6%Votre gouvernement provincial 65% 65% 66.1% 65.2%68% 63.0%65.2% 64.1%Benchmark Score64.1%Utilities 68% 64% 60% 63.0% 61.7%Utilities Utilities 61.7%58.2%Les services publics 64% 60%58.2% 58.2%70%Regulatory bodies 70% 58.2% 55%Regulatory Bodies66%Regulatory bodiesLes organismes de rglementation 55%66%68%Overall Representation 68% 50%Overall Representation66%Overall RepresentationReprsentation en gnral 50%2017 Q4/T4 2018 Q4/T4 2019 Q1/T1 2019 Q2/T2 2019 Q3/T3 2019 Q4/T466%2019 Q42019 Q4 2019 Q3 Quarter Score Last 3 Quarter Average 2019 Q4 /T42019 Q3 /T36 InsightSpring 2020 2019 Q3 Quarter Score Last 3 Quarter AverageHRAI Member Pulse -December 2019 5HRAI Member Pulse -December 2019 5'