b'SPRING 2023VOLUME 11 ISSUE 1CONTENTSAll rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the Heating, Refrigeration and Air Conditioning Institute of Canada.Articles and information in this magazine represent the opinions of the writers and the information that, to the best of our knowledge, was accurate at the time of writing. Users of any information contained in Insight are encouraged to validate that information by independent means.INSIGHT is printed on10% postconsumer FSC certified paper using soya based inks.When necessary to mail an issuein an enclosure, we use an26environmentally-friendly,100% oxo-degradable poly-wrap.Published May 2023 for:Heating, Refrigeration and Air Conditioning Institute of Canada 2680 Matheson Blvd. East, Unit 100 Mississauga, Ontario L4W 0A5Publisher Robert ThompsonEditorFEATURES DEPARTMENTSRoma IhnatowyczNational Sales ExecutivesBill Biber, Dawn Stokes, Kristine Dudar,Taking action: Getting strategic34 Professional Services DirectoryAshley Huston, David Tetlock8 Senior Design Specialistin adopting heat pumps Krista Zimmermann Il est temps dagir: Adopter lesDesign Specialist Bethany Giesbrecht pompeschaleur de manire stratgique Published by: By/par Heather McDiarmidMediaEdge Publishing Inc.14 SwedenA heat pump33 South Station Streetwonder countryNorth York, ONM9N 2B2 Toll-Free: 1-866-480-4717La Sude, nouveaupays modle robertt@mediaedge.ca des pompeschaleur 531 Marion StreetBy/par Martin ForsnWinnipeg, MB Canada R2J 0J9 Toll Free: 1-866-201-3096 Fax: 204-480-4420 22 2023 Canadianwww.mediaedgepublishing.comPresident Kevin Brown Heat Pump SymposiumSenior Vice President Symposium canadien sur les Robert Thompson thermopompes de 2023Director, Business DevelopmentMichael Bell Branch Manager 26 Shedding light on heat pumps: Nancie Priv 8 Publication Mail AgreementLessons from residential air-#40787580 source heat pump installationsPlease Return all Undeliverables toPleins feux sur les pompeschaleur: Heating, Refrigeration and Air Conditioning Institute of CanadaLeons tires des installations 2680 Matheson Blvd. East, Unit 100rsidentielles de pompeschaleurair Mississauga, Ontario L4W 0A5 By/par Erik JanssenSpring 2023 Insight5'