b'LONG TERM CARETODAYImproving the dining2828All editorial material published inexperience with a customer Long Term Care Today represents the opinions of the authors andmindsetnot necessarily those of theBy Kristian PartingtonOntario Long Term CareAssociation. Discussions, views and recom-mendations as to medical procedures, choice of treatments, dosage or other medically specific matters are the responsibility of32Building bridgesthe authors. No responsibility is assumed by the publishers or publishing partners for any infor- with familiesmation, advice, errors or omissionBy Deborah Bakticontained herein.The inclusion of advertising and32sponsored material in Long Term Care Today does not constitute a guarantee or endorsement of any36kind by the Ontario Long Term Care Association.36Creating connections Please send communications about subscriptions, back issuethrough the universal language requests, and changes ofaddress to: of musicCarmen Williams cwilliams@oltca.com By Kate Dupuis@2020 by the Ontario Long Term Care Association. All rights reserved. Reproduction without40credit to the publication is strictly prohibited.Photos in this magazine include40Integrating technology real-world photos of long-term care residents and staff as well asinto long-term carestock photography. By David StollerCover photo: Shutterstock42Ask the Expert:Food safety; spiritual supportLONG TERM CARE TODAY is printed on 10% By Carol Donovan, Chris Baron & Laurie Wheelerpost-consumer FSC certified paper using soya based inks. When necessary to mail an issue in an enclosure, we use an environmentally-friendly, 100% oxo-degradable poly-wrap. 42Visit oltca.com to stayinformed with all the latest articles,46Professional Services Directoryresearch, seminars, careersand much more.8 LONG TERM CARE TODAY Spring/Summer 2020'