b'FOOD & DININGand education and some trial and error,The important thing is to begin theIn the meantime, we would all do well but the outcomes are worth it.conversations and share knowledge,to remember that a strong customer making small efforts towards changeservice mentality and a commitment A lot of the ideas we are talking aboutand tweaking them when necessary.to engage with residents during dont cost anything, Millar says. ItThis can be hard when teams havethe important social experience doesnt cost us anything to smile; itbeen working within an antiquated,of mealtimes is the only natural doesnt cost us anything to engageinstitutional model of care for years,approach to food and nutrition in with somebody and make eye contact;but it can be done. The Auditorlong-term care. LTCTit doesnt cost us anything to askGenerals report outlined many somebody their preference or theirchallenges and we join the chorus of choice. People think that having acare partners and advocates in asking better dining experience costs moneypolicy makers to review legislationKristian Partington is a writer but in reality, it doesnt have to. and address funding shortfalls that contribute to issues like chronicfor Schlegel Villages.Schlegel Villages has seen its greateststaffing shortages.successes in dining rooms where teams have been given one of the greatest of resources: time. For so long, team members have viewed success in terms of whether or not they were able to accomplish theirWere tasks on time, Millar points out. If their view of on time is relaxed and theyre encouraged to find value in slowing down with residents to engagethe apple with them throughout the meal, then improvements are likely to follow. a day.Schlegel Villages has seen its greatest successesAt Sherrard KuzzLLPwe collaborate with our clients in dining roomsto anticipate and avoid human resources problems.where teams haveWe know proactive steps been given onetoday will prevent painfulIf youre an employer,headaches tomorrow. were the only callof the greatest ofyou need to make.From human rights to health resources: time and safety, and everythingin between 24 HOUR 416.420.0738In some Schlegel Villages neighbourhoods, team members have found more time because dishwashers are located right in the neighbourhood servery, eliminating the need for dishes to be trucked to another part of the Village. Team members who would normally be running with those dishes are now in the neighbourhood where they are encouraged to engage with residents throughout mealtimes. This designsherrardkuzz.com | 416.603.0700 | 24 Hour 416.420.0738feature was developed in newer250 Yonge St #3300, Toronto, ON M5B 2L7 | @sherrardkuzzVillages thanks to the experience and input of the more established teams.www.oltca.com LONG TERM CARE TODAY 29'