b'LONG TERM CAREFEATURES TODAYVOLUME 31 ISSUE 1 SPRING/SUMMER 202012Resident-Centred Long Term Care Today is published twice a year for: Ontario Long Term CareAssociationHome of the Year 425 University Avenue, Suite 500 Toronto, ON M5G 1T6 Tel: (647) 256-3490 12 info@oltca.comwww.oltca.comPublisher Maurice LaBordeEditor Roma Ihnatowycz16Quality ImprovementSales Executives Bill Biber, Brenda Ezinicki,Gary Fustey, Pat Johnston,Team of the Year David TetlockSenior Design Specialist 16 Krista ZimmermannPublished by:mediaedgepublishing.com33 South Station Street 18Quality ImprovementNorth York, ON CanadaM9N 2B2 Toll Free: (866) 480-4717 robertt@mediaedge.caInnovation of the Year 531 Marion Street Winnipeg, MB Canada R2J 0J9 Toll Free: (866) 201-3096 18 Fax: (204) 480-4420President Kevin BrownSenior Vice-President Robert ThompsonDirector, Business Development Michael Bell22Workplace of the Year Branch Manager Nancie PrivAll rights reserved. The contents of this publication may not be reproduced by any 22 means, in whole or in part, without the prior written consent of the Association.Publication Mail Agreement #40787580Return undeliverable items to:The Ontario Long Term Care Association 425 University Avenue, Suite 50023Best New Long-Term CareToronto, ON M5G 1T6Product of the Year23 www.oltca.com6 LONG TERM CARE TODAY Spring/Summer 2020'