b'QUALITY & INNOVATION AWARDS 2019It also introduced a Staff Recognition Board upon which any team member can spotlight a colleagues contributions. Whats more, every team member who makes it on the board receives a personal letter and is entered into a monthly draw for a gift card chosen by a resident.Beyond these initiatives, Regina Gardens has made its workplace more inviting. In addition to fostering more open communications through regular meetings and online interactions, the home invested in a staff room renovation, which included Workplace of the Year Stock photo a fresh look, new furniture, and pictures depicting staff engagements throughout the home. Chartwells Regina Gardens All these initiatives have been successful in boosting employee celebrates teamwork satisfaction. Yet if theres one element S taff engagement, open dialogue,Administrator Candace Lanthier.that has truly had an impact on workplace culture, its been a united and career supports are simplyResidents benefit from happier staffeffort to ensure all employees have a a few of the elements thatas much as the staff themselves. voice. I believe that really listening to contribute to Chartwell Reginaour people and finding out what they Gardens award-winning workplace.For Regina Gardens, the need for aneed has contributed to our success, And, in recent years, the home hasmore enriching workplace culturesays Lanthier. When you start asking taken steps to become an evenwas made evident in a 2017 employeequestions rather than giving direction, more enjoyable and rewarding placeengagement survey, which showedpeople feel their opinion andto work, much to the benefit of itsonly 27% of its team memberscreativity matters.employees and residents.felt very satisfied in their roles. Moreover, the survey revealed thatThe results of Regina Gardens Employee engagement is theteam members felt there was roomefforts have been promising. A biggest factor in providing happier,for stronger communication, more2018 Employee Satisfaction Survey healthier lives for our residents, sayseducational opportunities, and ashowed 65% of employees were very greater work-life balance. satisfied, while 93% of participants in a 2019 Resident Satisfaction In response, Regina Gardens beganSurvey said the same of their home taking significant steps to enhance itsexperience. As one of the homes workplace culture. In 2018, it createdresidential care managers noted, Its a social committee consisting ofrefreshing to work with a team that frontline staff and leadership whogenuinely cares for the residents, design staff events and team-buildingfrom the administrator down to the activities. The home also launchedhousekeeper, because everyone is new educational sessions tailoredempowered to contribute what they to team requests and an Employeecan, and no action is too small.Wellness Program that includes massage therapists, motivationalBuilding a stronger workplace culture speakers, and monthly lunch & learnis an ongoing project for Regina sessions related to self-improvement. Gardens. With advice for homes on their own journeys, Lanthier offers the Above all, says Lanthier, Reginafollowing: Never give up. Dont be Gardens has placed a renewed focusafraid to challenge established ways of on ensuring its team members aredoing things. There will be obstacles heard, respected, and recognized. Foralong the way, but always celebrate example, it replaced rotating shiftsyour people and the amazing work with straight shifts in response to athey do each day. And remember to . helping people live better desire for greater work-life balance.always have fun! LTCT22 LONG TERM CARE TODAY Spring/Summer 2020'