b'QUALITY & INNOVATION AWARDS 2019Photos courtesy of Chartwell Westmountand, within a week, representatives from the agency visited the home with a wealth of Canada Post memorabilia. That was an initiative led by an RPN who enrolled in the IMAGINE program, and were hoping to make more amazing moments like that in 2020, adds Courtney.Combined with fun activities such as camping and outdoor events, these initiatives have led to measurable improvements within Chartwell Westmounts population. In its latest survey of resident satisfaction, the home found that 13% more residents upgraded their responses from agree to strongly agree when asked how satisfied they were with their level of care. As Courtney explains: To have a 13% increase in that score is huge for our home, and its a level of satisfaction that we havent seen in recent years. If we had to attribute it to any one thing, I think its the factThis approach has not only improvedthe atmosphere in our home, says weve involved residents in more quality of life for residents but givenCourtney. They tell us that they love and more aspects of the families and guests alike peace ofthat were smiling, that we clearly homes operations. mind knowing their loved ones areknow who our residents are, and being heard and cared for on theirthat they can feel the warmth and Of course, building and maintainingterms. People that walk throughcamaraderie among both our staff a resident-centred communityChartwell Westmount say they loveand our residents. LTCTrelies on staff engagement. Thats why Chartwell Westmount employs a number of strategies to keep caregivers well informed and connected with the homes population. These include holding multiple team meetings with leadership every day to provide an open forum for caregivers to discuss their issues, share successes, and provide resident updates. The idea is to connect our teams and have them all problem solving together, and I believe these meetings have definitely improved the culture in our home, says Courtney.These meetings are also vital in determining how to best improve Chartwell Westmounts four pillars of wow, which include dementia care, palliative care, dining services, and social and recreational programming. Courtney adds they are also used to celebrate achievements in resident-centred care, large or small, because if we can celebrate the good things, then it will help us get through any bad days or struggles that everyone has from time to time.www.oltca.com LONG TERM CARE TODAY 13'