b'ENVIRONMENTA lot of these things were already in prac-tice, but the Sustainable Agent program puts a scorecard on it, says Clark, who notes that clients are completely on board with these initiatives. The average size of a persons load when they move is getting smaller. So instead of using a truck, they may use a vault, i.e., a shipping container that can travel by rail. Its very evident now that its part of what you see every day, notes Clark.PANDEMIC IMPACTClaire Hall, director of client services for relocation support firm Dwellworks Canada, also spoke on the conference panel. We happen to be in relocation, but I think its incumbent on all of us to think about all the decisions were making and what the impacts are, she said.Hall comments that the pandemic has forced many adaptationschanges that often happen to have a positive environ- way of having somebody you could go tonot using sustainable practices, we wont mental impact. These days, for instance,who lived in the community you wantedpartner with you, said Hall simply.instead of spending so much time drivingto live in.clients around, Dwellworks uses anDwellworks has also created an ESG in-house digital platform to communi- In the corporate housing division, thecommittee that is establishing goals for cate with customers. During COVID,company works only with housingenvironmental, social and governance we found we could do a lot of supportsuppliers that meet recognized standardsinitiatives. You have to have real, meas-remotely, Hall said. But you still have awith green cleaning products and practicesurable goals, said Hall, because if you lifeline and a guide and a subject-matterwith linen and laundry services, and adont have a plan, you dont have a way to expert. It doesnt change the old-fashionedreduction in single-use plastics. If youreimplement them.18PERSPECTIVES Winter 2021'