b'BUSINESSH ow has COVID-19 impacted your business? Morethat they can depend on you as an employer. Having good, reli-importantly,whatwillitdotoyourbusinessinable employees with a low turnover rate can be a major selling the future? point with your customers. We cant expect a full return to normal until aAs RCABC contractors, you have the advantage of not using vaccine is in general use, which is not likely within the nextsubcontractors, and therefore there is greater control over the twelve months. Therefore, in order to survive and prosper wepeople who attend a customers location. Your customers need need to adapt to the new normal. Like any other forecast of theto be comfortable with the contractors they are using, as they future, we need to keep our finger on the pulse and be ready toare taking on risks of exposure by having on-site contractors. switch gears safely and quickly.If they must change contractors, they take on even more of a As we go forward, there is a great deal of uncertainty aroundrisk. Let your customers know how you are building relation-managing our processes. We need to review our insurances toships with your suppliers and employees to show them that ensure that we are protected as much as possible. Review allthey can trust you and your business. your policies with your insurance broker to determine areasFocus on developing the strongest possible relationships where you might be exposed. with all of the people you come in contact with. This is some-With this continued uncertainty, we need to structure ourthing we should always be doing, but now it is of the utmost businesses for consistency around our suppliers, employees andimportance. This is also a great way to increase profitability. customers. Developing strong relationships with these pivotalThetypeofworkyoudowillimpacthowyoumust partners of your business is essential not only for you, but alsorespond.Apartfromnewconstruction,manycontractors for them. Its a win/win for everyone!are also involved in service, maintenance and retrofit. In this One of the most important elements to stay in control of is your supply chain. You must ensure that your key suppliers can, and will, continue to provide you with an adequate supply of product at reasonable prices in a timely manner. This makes it easier for them to run their businesses, and thus you are less likely to have issues in your supply chain. By giving your supply chainyoursupport,youwillbuildasolidrelationshipwith them which will reduce your stress and help your business run more smoothly. When it comes to your employees, be sure to keep as many as possible in ongoing work. If you must hire new employees, Being proactive for the safety and betterment of your business be sure they are checked for COVID-19 symptoms. Explain to your employees that they are supported and protected at your companythis will ensure that they feel comfortable staying at your business. Your employees need security now more than ever. If some of your key employees are having difficulties, do what you can to help them out. Show them that you care and LOCAL UNION NO. 280PRODUCTION, ROOFING & SHEET METALBusiness ManagerJim PaquetteBusiness RepresentativeKen ElworthyBusiness RepresentativeRichard MangelsdorfBusiness RepresentativeTroy ClutcheyTelephone: 604-430-3388Fax: 604-431-1864Toll Free: 1-800-242-8645Web: www.smw280.orgEmail: info@smw280.org www.rcabc.org l27'