b'LONG TERM CARETODAY FEATURESVOLUME 32 ISSUE 1 SPRING/SUMMER 2021Long Term Care Today is published twice a year for:12A push to integrate virtual Ontario Long Term CareAssociation425 University Avenue, Suite 500reality into long-term careToronto, ON M5G 1T6 Tel: (647) 256-3490By Moira Welshinfo@oltca.comwww.oltca.comPublisher12Maurice LaBordeEditor Roma IhnatowyczSales Executives16Bill Biber, Derek de Weerdt,Brenda Ezinicki, Pat Johnston,David Tetlock 16Engaging families in Senior Design Specialist Krista Zimmermann pandemic timesPublished by:By Ontario CLRI at Baycrestmediaedgepublishing.com33 South Station Street North York, ON CanadaM9N 2B2 Toll Free: (866) 480-4717 robertt@mediaedge.ca531 Marion Street Winnipeg, MB Canada R2J 0J9 Toll Free: (866) 201-3096 Fax: (204) 480-4420President20Burnt out:Kevin BrownSenior Vice-PresidentHow leaders can support Robert ThompsonDirector, Business Developmentpsychological safetyMichael Bell By Scott MitchellBranch Manager Nancie PrivAll rights reserved. The contents of this20publication may not be reproduced by any means, in whole or in part, without the26prior written consent of the Association.Publication Mail Agreement #40787580Return undeliverable items to: 26Crisis communications: The Ontario Long Term Care Association 425 University Avenue, Suite 500Toronto, ON M5G 1T6 Lessons learnedBy Patrick Nelsonwww.oltca.comwww.oltca.com LONG TERM CARE TODAY 7'