b'FAMILY SUPPORTBe willing to accept his new homeas your new community that you are now a citizen of, and welcome and appreciate the care team members as a partner in your husbands care; Be curious and ask questions,follow their advice, and trust that they are doing the absolute best they can; and2 the narrative and provide the insightAllow them to take the lead withcomes a responsibility they are likelythe care and support and give not even aware of. and education needed to ease theyourself time to heal, grieve and pressure of their new role. You can begrow into your new role as a TAKE THE LEAD AND BE THEtheir guide and influence how theyresidents spouse.GUIDE YOUR FAMILIES NEEDeither react or respond to their new AND WANT (EVEN IF THEYreality and how they interact withNow, more than ever, investing in a DONT KNOW IT YET) your care team members. Happierrelational approach with your families This is your opportunity to set thefamilies lead to happier staff andby design, not by default, is a powerful stage and change the narrative. Newa more pleasant home and workway to build your culture on the way families are out of their comfort zone.environment for your residents, carein, one family at a time. LTCTThis is a whole new environment,team members and families. which you know like the back of your hand. They are struggling with a lackHere is how I responded to MarysDeborah Baktiis President of information while reeling with thedesire to be told her life will get betterof THINK Breakthrough Inc., a emotional turmoil this decision after she moves her husband intoseniors care consulting company can launch. long-term care: Yes, that is absolutely possible, and heres how you canfocused on systems and support When you assume the role as leadcontribute to making it easier to transform the admissions and guide, with intention, you canfor yourself: process, family relationships provide the calm and assurance theyand culture in your seniors care need while creating the experience byBe open to acknowledge andhome. You can reach her atdesign, not by default.accept all the emotions you aredeborah@deborahbakti.com and feeling and seek the support learn more about her work at If you are feeling rushed, like you areyou need; www.deborahbakti.com.squeezing another admission into an already busy day, think about how your familys first impression is going to be felt and remembered. Firstsimplenaturaleconomicalchoices3 Protect your Sta and impressions matter, and theyare lasting. REDESIGN YOUR ADMISSION PROCESS INTO AN ONBOARDING EXPERIENCE Patrons Against COVID, Admissions are a key part of yourOdours and Airborne business operations. The averagePollutantshome has 50% of their residentaerishealth.compopulation change every year. WithMade in Switzerlandreduced occupancy due to COVID, it% GUA RANTEis likely you are needing to increase0 E10The Aeris 3 in 1 Plasma Pro SATISFACTIONyour admissions to bring yourHEPA Purier Diagnostic, occupancy levels back up. 100% GUNT EEARAThis provides an incredibleDisinfection & Odour Control Smart and Certiedopportunity to build your culture on the way in, one family at a time.info@vaportek.ca You can choose to view each newThe Original Dry Vapour CompanySince 1979 905.632.0921family as an opportunity to change www.oltca.com LONG TERM CARE TODAY 41'