b'CAPTURING AND PROPERLY CATEGORIZING VIDEO Through data analytics, the team was able to demonstrate this statistically, IS A COMPLEX TASK therefore validating the utility of the ICCS project.The analytics team was also tasked with developing an audit system for theICCS.Theauditwasdesigned end of each shift, this flagged incidentsupervisorinterventionsothattheytorandomlyselectvideoevents islikelytoindicatecommunicationcould become more comfortable withforreviewbyatrainedsupervisor issuesbetweenthevehicleandthethe technology. whowouldthenwatchthevideo Wi-Finetwork.UponreviewingtheIntegrations andanswerapredefinedseriesof flags,ICCStechnicianscouldthenquestionsrelatedtopolicyandpro-attendthefieldtoinvestigateandVideoeventsintheICCSweretied,cedure. The data collected in the audit report on the problem. whenappropriate,totheorganiza- toolservedasasecondarysource PerformanceanalyticswerealsotionsRecordsManagementSystemofinsightintosystemintegrityand created to monitor user activity and,(RMS). By integrating the occurrenceprocess logic. Issues that were flagged as previously mentioned, tools werenumbers between the ICCS and RMSasofficer-specificweredirectedto built to identify errors and omissionssystems, a wealth of analytics optionssupervisors for training while systemic invideoclassificationsandotherbecameavailable.Atamostbasicerrors were taken under consideration user-collected metadata. This allowedlevel,theanalyticsteamwasableby the ICCS team for future revisions for repeated issues to be quickly iden- toproducereportswhichdetailedto the program. As an added layer of tified and for additional training to bethe numbers of arrests, charges andoversight, the audit system provided delivered when required. By analyzingtickets linked to the use of ICCS fora randomized and objective means to the most common errors and omissionsdecision-makingpurposes.Inaddi- assess the value of ICCS and to con-that arose in the process flow in realtion, tickets laid with video evidencetinuously improve the system. time,thoseICCSbusinessprocesseswere able to be forwarded through an that were determined to be confusinganalytics application to the provincialTheICCSdeploymentitselfwas orcounterintuitivecouldbequicklyoffences court. This allowed for videoinnovative,usingsidecamera re-engineered. Summary reports thatevidence to be played for the defend- technologytomodernizeevidence provideduserperformancestatisticsant while meeting with the prosecutorcollection practices and to strengthen were also produced so that supervisorsinanearlyresolutionmeeting.Thecasesinvolvingdistracteddriving. could identify the most prolific usersdirectresultofthismeantacon- Balancing the publics right to privacy ofthesystemandthosewhoweresiderable workload reduction in earlywithpublicsafety,theICCSteam most prone to generating errors. Fromresolution disclosure for the HRPS, awove privacy into the project from its a change management perspective, itsignificantreductioninthenumberinception.The side cameras have no also identified those who were avoid- of matters going to trial and a muchenhancements,capturingonlywhat ing the technology and who neededmorefavourableguiltyplearate.the officer would already see. Itisclearthatbyengagingthe HRPS analytics team from the outset, theICCSProjectoutcomeswere vastly improved. By using data-driven evidence-based decision making, the project team was able to make chan-ges quickly and to address issues as they arose. Combined with a unique four-camerasystemconfiguration, HRPSisaddressingtheimmediate concerns of the community while pre-paring organizationally for the future.Inspector Julie Craddock was the lead on this project. She can be reached atjulie.craddock@haltonpolice.ca.20 H.Q. Winter 2019/20'