b'COMPASSION FATIGUEcompassion in your daily work. But compassion fatigue often outweighsTips for communication at End-of-Lifecompassion satisfaction in times of continuous loss and anticipatoryWell leave you with some quick tips on communicating with grief, much like what was and isresidents and their loved ones at end-of-life, as they too are experienced during COVID-19.experiencing heightened levels of suffering, anticipatory grief, and Know the signs loss of the world we once knew.So how can you prevent yourself1.Communication isnt just about the words. When you are worried and your team members from experiencing compassion fatigue?about what words to say, pay attention to how you are saying The first step is to be mindful of thethem and the body language you are using.signs and recognize how compassion fatigue appears in you. This is key to2.Paraphrasing is a communication technique that can be used tofinding more satisfaction in build therapeutic relationships with residents and their loved ones. trying times.It is a verbal response which accurately restates what the other person said in fewer words. It communicates to the other person Theres an excellent tool that canthat you understand what they have said, and it validates that you help with this called the ProQOLare listening to them. scale, from The Center for Victims of Torture. It was shared during the3.Empathetic listening is a way of listening and responding to mini webinars with permission from The ProQOL Office at The Centreanother person that addresses their emotions: I understand the for Victims of Torture (ProQOL.org).problem and how you feel about it, I am interested in what you The tool has you rate a series ofare saying, and I will respond without judgement. It helps the statements to help you understandresident or loved one to access their full range of thoughts and how much compassion satisfaction,feelings, helps them move through stuck feelings, and generates burnout, or secondary trauma youa feeling of warmth and understanding.may be experiencing. We Hope to Partner with You Today, to Build for a SOLID Tomorrow Emergency Services Disaster Recovery Capital Improvements Suite Refreshes Eco-Friendly Disinfecting Service 66 LEEK CRESCENT RICHMOND HILL, ONL4B 1H1905.475.0707|INFO@SOLIDGC.CA|WWW.SOLIDGC.CAwww.oltca.com LONG TERM CARE TODAY 27'