b'PROGRESSIVE ABORIGINAL RELATIONSIts all about personal relationships its not just an academic exercise but a cultural shift that has to be adopted as a universal attitude throughout the organization.John Hill Pioneer Performance Inc.Raise recently went through its certifica-tion verification process, and Siklosi isYour Trusted Energy Partnerhopeful that the company will be certi-fied soon. She says that many peoplefor the Aboriginal Communitymake the mistake of focusing on an end goal in the PAR process, whereasRich History and Trusted Expertise: for her it is more useful to think of it asWe honor and respect the rich traditions and contributions of the Aboriginal a journey rather than a destination. Incommunity. Sarjeant Propane is committed to providing reliable home heating and that journey, metrics matter. At Raise,energy solutions rooted in a deep understanding of your unique needs.it has been instructive to monitor theEnhanced Experience: numbers in employment, hiring, reten- Our recent acquisition of the northern Ontario territory will allow us to deliver an enhanced tion, mobility and procurement. It hascustomer experience that reflects the values and aspirations of the Aboriginal Community.a really powerful impact when you startContinuity of Service: measuringyou cant improve if youRest assured, your deliveries and services will remain uninterrupted during this dont measure. I think thats a reallytransition. We understand the importance of reliability and are committed to powerful part of the program, and itsmaintaining the highest level of service you deserve.really hard for some companies.If the process is followed through, itDiscover the Benefits of Sarjeant Propanebecomes part of how a company does business and a long-term strategy.Local Dispatch: The companies that have succeededWe recognize the importance of with PAR are the ones who are readycommunity and personalized service.to stay with the program over theOur dispatch and administrative support teams are sourced locally, ensuring long term. Theyre not into quick fixes;that youll speak to someone from your theyre looking for long-term change,community who understands your needs Siklosi observes. when you reach out to us.Unwavering Commitment: As a relatively small family business,Your satisfaction is our top priority. Weprocurement was a huge challenge,are dedicated to retaining experienced staff who deeply understand the local but it also tested Raise to think creatively.area and its unique requirements.The company was able to make changesOpen Communication: in simple ways, such as tracking procure- Your voice matters to us. We encourage mentthroughasupplier-diversityopen lines of communication and invite you to contact our dedicated customer support program and switching to an Indigenousteam with any questions, concerns, or suggestions. We are here to listen and assist you travel agent. As well, Raise has imple- in the way that best serves your needs.mented a first-of-its-kind Indigenous training and development program.Join Us on this Exciting Journey!The company built a custom recruitment process that doesnt require resumes andE: info@sarjeants.comhonours the particular ways IndigenousT: 807-776-7263 (807 PROPANE) candidates demonstrate their skills andA: 3014 Arthur St., Thunder Bay, ON, P7B 6T8experience. They ran a pilot year that was so successful, they ended up hiring fiveVisit our website:www.sarjeantpropane.com Indigenous recruiters.Aboriginal BUSINESS REPORT 45'