b'MODELS OF CARESiennas Project CAREvaluable part of the project has been the RACI model, which outlines which team member is Responsible, Transforming the long-term care Accountable, Consulted or Informed. nursing model It used to be that the Director of Care and nursing team had to make A Create an interprofessional residentthe majority of decisions, says Tam, transformative project isbut the model empowers other team underway in Sienna Seniorhome area/neighbourhoodmembers to know what they can take Living long-term careapproach to care; ownership of, and when to reach out communities. The projectCreatingfor help.Active Resident Engagement, orFairly balance workload CAREstructures and organizesacross shifts; More balancecare teams in a collaborative modelThe project also shifts the reporting to support residents and families to beMinimize process fragmentationstructure of personal support workers more involved in the circle of care. (by creating bundles of tasks); (PSWs) to Associate Directors of Care (ADOCs), while nurses continue Currently, the model throughout theEmpowerment and engagement of to report to Directors of Care. This long-term care sector is one in whichteam members; and change balances the workload, the Director of Care (DOC) is notensures availability of management only responsible for oversight of allFocus senior nursing team support to frontline team members, nursing and care activities, but alsomembers on key activities. and creates leadership and growth manages significant human resourcesopportunities for the ADOC role. administration along with resident andProject CARE shifts day-to-dayThere is now much more support family concerns. This often results inresident and family relations tasksfor PSWs, says Liesel Tan-Aguila, an significant pressure and high turnover.to a new role, the Resident & FamilyAssociate Director of Care at Camilla. We consulted with and learnedExperience Coordinator, and theWe are able to provide in-the-from our sector partners, as well asadministrative support for teammoment coaching and support during collaborated with our own team tomembers to the new Team Memberchallenging or busy times. design the new model, says PhilippaCoordinator role. These shifts support Welch, Vice President, Operationalthe DOC in focusing on leadershipThe new model is in place at Siennas Effectiveness, Sienna Senior Living.and mentoring of the nursing team asCase Manor, Streetsville and Camilla well as their expertise in care.Care Communities, with a positive With the goal of enhancing the teamresponse. Key benefits found bymember and resident experiences,Corinna Tam, Director of Care Siennas new nursing model has at Camilla Care Community inboth the project team and team five cornerstones: Mississauga, shares that the mostmembers include: Care team members now see opportunities for growth into the RFC, ADOC, and DOC roles.DOCs report being better able toprovide leadership and support to care teams. Team members feel that the Introducing the Newest workload is fairly balanced across Height Adjustable Salon Sink shifts, and that this new model is Sleek New Design sustainable with proper resources in Electric Powered Lift place to reference regularly. 14 of Vertical Adjustment The resident home area/ neighbourhood model supports collaboration and accountability across interprofessional teams.The introduction of the RFC rolehas strengthened relationships A PROVEN AND TRUSTED DESIGN - MADE BETTER between residents, families, and the www.adjustasink.com | (866) 938-4608 care teams.28 LONG TERM CARE TODAY Fall/Winter 2019'